Have questions related to your first time recharge? Look up your answers here!
My SIM is activated, but I have not received my first recharge yet. What should I do?
After you have inserted your SIM, check signals on your new connection. If you get network strength on your connection, dial 1977 for Jio,1507 for BSNL/MTNL or 59059 for other operators to tele-verify yourself. Tele-verification is a mandatory step to avail first recharge benefits onyour phone. Once the tele-verification is successful, your connection will be recharged with the benefits.
My number is activated but I am not able to tele verify by dialing the mentioned tele verification number. What should I do?
In case you are not able to tele verify your order please check you are dialling the correctnumber i.e. 1977 for Jio,1507 for BSNL/MTNL and 59059 for the rest of the operator. Please ensure you have network signals on your phone while you are dialling the tele verification number. If you are still facing troubles, contact the new operator as activation and tele verificationare catered directly by the operator.
What to do if my recharge is done but I am not able to use or get the benefits?
In case your recharge was successful but you are not able to use it or not able to avail the correct benefits, please raise your concern at [email protected].
Note: Plans mentioned on the website can be changed by operator.
What if my first recharge is failed?
In case your recharge failed please reach us at [email protected]. One of the executives will get back to you at the earliest possible with required solution.
I have other questions regarding FRC, whom should I contact?
10digi has a dedicated support panel for issues related to FRC. In case you are facing problems with your first time recharge, send us a mail at [email protected]. Your issues will be addressed at the earliest possible.