Activation Support | All Activation Queries Answered

Activation Support

Have questions regarding SIM activation? Get your answers here.

How much time does it take in activation of a SIM card?

The process of activation starts after digital KYC is submitted at the time of delivery. Once digital KYC is done, the time of activation will depend on the type of connection i.e. prepaid, postpaid or MNP.

Prepaid takes 15-20 minutes for activation.

Postpaid connection takes 72 hours.

MNP takes 7 days for activation.

The activation time will also depend on operator’s verification and approvals.

How do I know that my number is activated ?

For Prepaid new SIM connection: Insert the SIM after 20-30 mins of delivery. On receiving signals on your new connection, complete the tele-verification process by dialling 1977 for Jio,1507 for BSNL/MTNL and 59059 for other operators. After completing tele-verification, your FRC will be done automatically from 10digi.

For Postpaid new Connection: Insert the SIM after 72 hours of delivery. On receiving signals at your new connection, complete the tele-verification process by dialling 1977 for Jio,1507 for BSNL/MTNL and 59059 for other operators. Make sure you have undergone address verificationand you are ready to use your postpaid connection.

For MNP: After successful porting to prepaid/ postpaid connection which may take upto 7 days, follow the same process as mentioned above for prepaid/postpaid.

For further support, you can call us on our customer support number +91 9999-33-00-22 or write to us at: [email protected]

What should I do if my number is not activated?

If your number is not activated under given TAT by operator, you can call operator helpline and confirm the reason for the delay.

What if my request has been rejected by the operator?

A request can be rejected by operator due to multiple reasons. To know the exact reason of your porting/new connection rejection, you can contact the operator. Also, you can reprocess your order any time at 10digi by calling us at +91 9999-33-00-22 or write to us at: [email protected]