Frequently Asked Questions

10digi offers:

Prepaid SIM Card Postpaid SIM Card Mobile Number Portability Fancy Mobile Number

10digi is the authorized online partners of Jio, Airtel, Vodafone, Idea and BSNL.

To place an order on 10digi.com just follow these easy steps:

Step 1:Log on to www.10digi.com.

Step 2:Choose prepaid If you want to buy a prepaid connection, postpaid if you want to buy a postpaid connection, click on port tab if you are looking to port to your number, or choose fancy number if you wish to buy a fancy mobile number.

Step 3:After choosing the type of connection, you can compare plans of different operators.

Step 4:Select a plan of your desired operator.

Step 5:Once you have selected your desired plan, just proceed to the delivery details section. Fill in the required details and choose your preferred time of delivery.

Step 6:Just click the Place order button and you are done. Your SIM will be delivered and digital KYC/porting formalities will be completed at your doorstep in just 2 hours or at your selected time.

You can easily port your number using 10digi in just a few clicks. To know more on MNP process and eligibility visit our MNP support

In order to buy a new SIM connection you just need to provide an original ID/Address proof that needs to be digitally submitted with a live image at the time of delivery. Find the list of accepted documents here

10digi provides fast delivery option by default, that too absolutely free of cost. Your new SIM card reaches your doorstep within just 2 hrs.

At 10digi you don't have to pay for delivery. 10digi provides free SIM delivery at your doorstep.

10digi provides seamless customer support experience to its valuable customers. In case you are facing any troubles with your order, you can get in touch with us at +91 9999-33-00-22 or you can send us an email on [email protected]

Please find our cancellation and refund policy here

For Prepaid new SIM connection: Insert the SIM after 20-30 mins of delivery. On receiving signals on your new connection, complete the tele-verification process by dialling 1977 for Jio,1507 for BSNL/MTNL and 59059 for other operators. After completing tele-verification, your FRC will be done automatically from 10digi.

For Postpaid new Connection: Insert the SIM after 72 hours of delivery. On receiving signals at your new connection, complete the tele-verification process by dialling 1977 for Jio,1507 for BSNL/MTNL and 59059 for other operators. Make sure you have undergone address verification and you are ready to use your postpaid connection.

Still facing issues with activation? Please visit our Activation Support

After you have inserted your SIM, check signals on your new connection. If you get network strength on your connection, dial 1977 for Jio,1507 for BSNL/MTNL or 59059 for other operators to tele-verify yourself. Tele-verification is a mandatory step to avail first recharge benefits on your phone. Once the tele-verification is successful, your connection will be recharged with the benefits.

Still facing issues with FRC, please visit our FRC Support