Cancellation & Refund

At 10digi you can simply call us at +91 9999-33-00-22 or send an email to [email protected] with your order details and cancellation reason.

Currently you can cancel the order at any time before delivery executives start their journey to deliver your order.

Once you have received your SIM card you cannot cancel your order. You can contact us at our support helplines for any issues with delivery/activation or recharge.

In case of any issues with your order, you may get a refund if you fall under refund eligibility.

To initiate your refund, send us your order details, cancellation reason and bank details at [email protected].

If you have paid online you will get your refund on your source account. In case you paid through cash on delivery or Paytm, you may choose a refund through NEFT or Paytm.

In case of online payment you will get your refund within 1-2 working days once refund is initiated. In case you have paid in cash and you have chosen NEFT as your refund method, will get a refund within 1-2 working days once refund is initiated. If you choose paytm as refund method you get your refund within 1 working day once refund is initiated.

In case you are facing issues with your refund, you can write to us at [email protected].