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Cancellation/Refund Policy

Request for Cancellation shall be entertained only before submission of documents with the delivery personnel. In some special cases 10digi at its sole discretion may allow the cancellation request which can’t be claimed as a right by customer.No deduction will be made in case cancellation done within 4(four) hour of placing order

An amount of INR 100 be deducted from refund amount in case a refund is requested.

If due to any reason the service request is being rejected by the TSP (herein after referred to as “Telecom Service Provider”), An amount of INR 100 be deducted from refund in case a refund is requested.

In case of postpaid connection requests, in few cases TSP itself issues the refund for security deposit to the customers as per their regular procedures in such case refund policy of concerned TSP shall be applicable and refund if any shall be made accordingly.

In case of such customer who have availed the services of acquiring a premium number, the cost of such number would be refunded, subject to other terms and conditions of this policy.

Refund Process:

For requesting the refund you need to submit a refund request at feedback@10digi.com and clearly mention the details of order and Bank account (in case of Cash on delivery) along with justification/reason for refund claim. A refund will be issued to you within 48 hours refund will be processed through online mode only in routine course subject to satisfaction of 10digi upon justification/reason given by customer provided in some cases the refund may take upto 10-15 working days from the date of refund request/initiated and customer will receive a refund confirmation via mail and/or SMS on registered mobile number or Email ID.

In any circumstance/ or case 10digi’s liability is only restricted to providing you a recharge, payment of your bill or refund to the extent of payment received successfully to 10digi. 10digi shall not be responsible for any other claim or consequential liability arising out of a failed recharge, SIM (Subscriber Identity Module) activation, dongle activation, or bill payment on our system.

Upon refund claim request of customer; decision of 10digi and its official shall be final and binding on customer regarding refund amount or no refund by 10digi etc.

In case of any dispute of any kind court of jurisdiction shall be at New Delhi exclusively.