Process of Activating Your Prepaid/ Postpaid Number

Just like everything, people are buying SIM also online. This is because it makes getting SIM very easy and quick. You don’t have to wait for a day off or look for stores near you. Also, who has the time to visit multiple stores and compare one with the other.


10digi.com does the work for you and brings all your required information on a single page. You can check plans, compare different networks and get a connection of you type like new prepaid connection/ new postpaid connection or port your mobile number.


It’s as quick as ordering your food and there are no hassles involved. You only need to provide one ORIGINAL proof of Identity and address to complete the digital KYC process for your new connection. And everything else is sorted.


After ordering your SIM from 10digi.com, you will get your new connection delivered home at your chosen time slot. The delivery executive will call you for delivery confirmation and will reach your location. He will help you complete the digital KYC process.


Here is the list of documents that are valid for ID/ address proof. You have to provide ANY ONE of the following:

Sr No TYPE OF Documents Issuing Authority
1 Adhaar Card(UID Card) UIDAI Govt Of India (GOI)
2 Voter Id Card Electoral Registration Officer (ERO)
3 Driving License (Except Issued By Maharashtra Govt) Regional Transport Office(RTO)
4 Passport Republic of India (ROI)
5 Other Govt Certificate Central Govt or State Govt
6 Address Card With Photo Issued by Department Of Post Depart Of Post
7 Arms License Govt Of India
8 Bar Council Identity Card Bar Council
9 Certificate From Embassy Embassy of respective Nation
10 Certificate of address having photo issued by MP/MLA/Group a Gazetted Officer In Letter Head Issued By MP/MLA/Gazetted A Officer
11 Govt Employee ID Card Central Govt or State Govt
12 Govt Id card Central Govt or State Govt
13 Gram Panchayat Certificate With Photo Gram Panchayat
14 Health Service Card- Central Govt The Central Govt Health Dept
15 Medical Council ID Card Medical Council Of India (MCI)
16 Passport (Foreign) Respective Nation Passport Authority
17 Photo ID Card with address (Central Govt/PSU/State Govt only) Central Govt or State Govt
18 Refugee Card Central Govt or State Govt
19 Senior Citizen Card Central Govt or State Govt
20 Smart Card With Photo Issued by MOD Ministry of Defense

Valid Proof of Address

Sr No TYPE OF Documents Issuing Authority
1 Bank Passbook/Statement with address(Schedule Bank/Post Office Bank Branch Manager/Post Master
2 Caste & Domicile Certificate with address State Govt Recognized
3 Credit card Statement < 3 Months Bank Branch Manager/Authorized Person
4 Electricity Bill < 3 Months Department of Electricity/Supplier
5 Freedom Fighter card With Address Govt Of India (GOI)
6 Gram Panchayat Certificate Gram Panchayat
7 Income tax assessment Order < 1 Year Income TAX Department
8 Kissan passbook with address State Govt Recognized
9 pensioners card with address Central Govt or State Govt
10 Telephone Bill- Landline < 3 Months Govt Of India (GOI)
11 Vehicle Registration certificate Department of Transport
12 Water Bill < 3 Months Public Health Engineering Department
13 Ration Card With Address( Except Issued By Maharashtra Govt.) Dept of Civil Supplies
14 Certificate of address with photo from govt. recognized education Institute Head Education Institute

The delivery representative will scan your ORIGINAL documents and will also click your live photograph through digital KYC app on his phone to complete the digital KYC process. As per TRAI (Telecom Regulatory Authority of India) rules, it is mandatory to provide original documents.


You don’t have to submit any document, the KYC process will be done digitally.

Now that you have bought a new SIM and wondering what to do next, we have everything listed in this blog to help you.


Here is just what you have to do after your Prepaid/ Postpaid SIM is delivered home.  


Once you have completed the digital KYC, you should start the process of activating your number. Below are the steps to take for each connection type: Prepaid/ Postpaid or Ported Number.


1. New Prepaid Connection


For your new prepaid connection, after completing the digital KYC you should get your tele-verification done within 1-2 days. For tele-verification of your number, all you have to do is dial 59059 from your new prepaid connection. You will be directed to automated messages from the operator. Follow the instructions to activate your number sitting at home. Your plan benefits will be added to your number once the tele-verification is complete and your number is active.


Please note: Your order is not eligible to refund if you have not gone through the tele-verification process.


2. New Postpaid Connection


In case of a postpaid connection, after you have completed the digital KYC for your new connection you will have to go through address and tele verification. You don’t have to do much for the same. One of the representatives from your selected operator will reach your location for address verification. After that for tele-verification, dial 59059 from your new connection and follow the steps to get your number activated.


3. Ported Number


In case of MNP, you will get your new SIM delivered and the representative will help you complete the digital KYC at the time of delivery. As per TRAI guidelines, the porting process will take about 7 days (post July this will be reduced to 2 days). This means you will have to continue using your current number for about 7 days. Change your SIM to new SIM when you stop seeing signal strength in your current network.


After changing the old SIM to new SIM, follow the activation instructions mentioned for prepaid and postpaid respectively as per your connection type.

Buying SIM and getting your number activated is quick and simple when you order your SIM online from 10digi.com.


To get more information on ordering or activation of your new connection, you can call on our helpline number: +91 9999-33-00-22 or send an email to [email protected].